Work History
From help desk to executive leadership—a progression built on technical depth and business impact.
Leadership Institute — Arlington, VA
Sr. Director of Technology
Aug. 2023 – Present- •Lead technology strategy and operations for the organization, managing a ~$2M annual budget and a team of 11 (4 direct, 7 indirect)
- •Established comprehensive IT policy manual, improving operational efficiency and security posture
- •Developed forward-looking technology roadmap aligned with organizational growth strategy
- •Oversee daily IT operations, incident response, and vendor management
- •Led cloud migration initiatives that reduced infrastructure costs and improved system reliability
- •Drive cybersecurity strategy, compliance programs, and risk assessments
Director of Engineering
Jan. 2022 – Aug. 2023- •Established data and architecture standards across multiple products
- •Facilitated department-wide adoption of agile practices
- •Directly managed DevOps and Software Engineering teams
- •Improved system uptime and deployment reliability through infrastructure modernization
Tech Lead
Oct. 2020 – Jan. 2022- •Led cloud migration and modernization of legacy applications, improving system performance and scalability
- •Managed team of 3 software engineers, fostering skill development and engineering best practices
- •Administered ITIL-driven service desk, ensuring high service levels and user satisfaction
- •Translated business requirements into technical specifications, bridging end-users and development teams
Software Engineer / DevOps
Dec. 2019 – Oct. 2020- •Led migration of legacy applications to AWS (ECR/ECS, RDS, Route 53, S3)
- •Supported NodeJS/NextJS applications critical to business operations
- •Managed on-premises network infrastructure and maintenance
Web Developer
May 2018 – Dec. 2019- •Developed and maintained ColdFusion web applications supporting core business processes
- •Provided Tier 1 desktop support alongside development responsibilities
Freedom Partners Shared Services — Arlington, VA
Systems Analyst
May 2017 – May 2018- •Facilitated process mapping and improvement initiatives with business stakeholders
- •Participated in Koch Associates Program for business-oriented problem solving
End User Support Technician
Jan. 2017 – May 2017- •Operated ITIL-based service desk supporting 650+ end users across 4 business units
- •Identified trends in support requests and escalated to appropriate teams
HR Operations Intern
Aug. 2016 – Jan. 2017- •Built and maintained HRIS reports
- •Ensured compliance and accuracy in HR documentation