ECS Tech

SecDevOps Analyst May 2022 - Current

• Conducting trade-off analyses on business and technical requirements
• Understanding business requirements so that they may be accurately translated in system requirements
• Developing procedures, manuals and other documentation for information systems

Leadership Institute - Arlington, VA

Director of Technology Jan. 2022 - May 2022

• Operate as the primary Terraform & AWS Engineer.
• Facilitate, coordinated, & manage stakeholder priorities.
• Oversee IT vendor management.
• Empower and remove blockers to the success of DevOps and End User Support teams.

Tech Lead Oct. 2020 - Jan. 2022

• Lead migration and modernization efforts of legacy monolithic applications from on-prem data center into the cloud.
• Lead a team of 3 software engineers
• Managed an ITIL driven desktop support agent & service desk
• Extracted business requirements from users and transformed them to developer consumable epics & user stories
• Oversaw IT vendor management
• Maintained on-prem network updates, upgrades & maintenance
• Facilitated stakeholder conversations Coordinated & Managed Stakeholder meetings

Software Engineer/DevOps Engineer Dec. 2019 – Oct. 2020

• Participated in auditing of supported applications to identify products to transition to EOL
• Modernized applications from ColdFusion & SQL Server to NodeJS/NextJS/PostgreSQL
• Bridged knowledge gaps between end users & developers through intentional discussions and requirements gathering.

Web Developer May 2018 – Dec. 2019

• Built web applications to support business processes with ColdFusion
• Participated in ongoing maintenance and support of existing ColdFusion applications and infrastructure
• Occasional Tier 1 desktop support

Freedom Partners Shared Services - Arlington, VA

Systems Analyst May 2017 - May 2018

• Facilitated process mapping with process owners
• Recommended process improvements to process owners
• Participated in the Koch Associates Program(professional development program to improve business oriented problem solving processes)

End User Support Technician Jan. 2017 - May 2017

• Interact with and foster relationships with customers from 4 businesses
• Operate ITIL based service desk & all incoming tickets for 650 end users
• Accurately report on information in the ticketing system and Active Directory
• Ensure constant coverage of service desk phones
• Identify trends in requests & escalate to appropriate teams

HR Operations Intern Aug. 2016 – Jan. 2017

• Build and run reports as requested from various teams in the organization
• Identify and resolve or escalate all HRIS users inquiries and conflicts
• Maintain sensitive and organize file structure, both physical and digital
• Identify and appropriately distribute emails from shared inbox
• Ensure legal compliance & accuracy in distributed documents