Leadership Institute - Arlington, VA

Director of Technology Aug. 2023 - Current

• Lead Technology Operations and Engineering teams, aligning technological strategy with organizational objectives.
• Manage and coordinated stakeholder priorities to align technology solutions with business needs.
• Empowered DevOps and End User Support teams, facilitating their success and removing operational impediments.
• Oversee IT budget management, ensuring efficient resource allocation and fiscal responsibility.
• Maintain strong IT vendor relationships, optimizing service quality and cost-effectiveness.
• Directed multiple IT projects from conception to deployment, enhancing system capabilities and user experience.

Director of Engineering Jan. 2022 - Aug. 2023

• Served as the primary Terraform & AWS Engineer, leading cloud infrastructure and service enhancements.
• Improved and managed IT vendor relationships, ensuring effective service delivery and alignment with business goals.
• Facilitated stakeholder priorities, strengthening cross-departmental collaboration and project alignment.
• Mentored and guided the DevOps and End User Support teams, promoting professional growth and technical excellence

Tech Lead Oct. 2020 - Jan. 2022

• Led cloud migration and modernization of legacy applications, significantly improving system performance and scalability.
• Managed a team of 3 software engineers, fostering skill development and promoting best practices in software engineering.
• Administered an ITIL-driven service desk, ensuring high service levels and user satisfaction.
• Translated business requirements into developer tasks, effectively bridging the gap between end-users and technical teams.

Software Engineer/DevOps Engineer Dec. 2019 – Oct. 2020

• Participated in auditing and retiring end-of-life applications, transitioning to modern technologies like NodeJS/NextJS/PostgreSQL.
• Actively involved in modernizing applications from legacy systems, enhancing functionality and user experience.
• Bridged knowledge gaps between end-users and developers, improving communication and project outcomes.

Web Developer May 2018 – Dec. 2019

• Developed and maintained web applications using ColdFusion, supporting critical business processes.
• Provided ongoing support and maintenance for existing ColdFusion applications, ensuring operational stability.
• Assisted in Tier 1 desktop support, demonstrating adaptability and a commitment to organizational IT needs.

Freedom Partners Shared Services - Arlington, VA

Systems Analyst May 2017 - May 2018

• Facilitated process mapping with process owners
• Recommended process improvements to process owners
• Participated in the Koch Associates Program(professional development program to improve business oriented problem solving processes)

End User Support Technician Jan. 2017 - May 2017

• Interact with and foster relationships with customers from 4 businesses
• Operate ITIL based service desk & all incoming tickets for 650 end users
• Accurately report on information in the ticketing system and Active Directory
• Ensure constant coverage of service desk phones
• Identify trends in requests & escalate to appropriate teams

HR Operations Intern Aug. 2016 – Jan. 2017

• Build and run reports as requested from various teams in the organization
• Identify and resolve or escalate all HRIS users inquiries and conflicts
• Maintain sensitive and organize file structure, both physical and digital
• Identify and appropriately distribute emails from shared inbox
• Ensure legal compliance & accuracy in distributed documents